Terms and Conditions

Browns Brasserie and Bar is a trading name of Mitchells & Butlers Leisure Retail Limited (a company registered in England and Wales)

Registered number: 1001181

VAT Number: GB 818 3078 23

Registered address: 27 Fleet Street, Birmingham, B3 1JP

www.mbplc.com - please drink responsibly

Contact Us

Have you recently visited a Browns restaurant? Then we'd love to hear about your experience. We always strive to do better and with your feedback we can.

Alternatively, if you have a compliment or complaint regarding a recent visit to a Browns restaurant then please contact us.

Legal Information

This page contains important information explaining your relationship with the owner of this Internet site and your rights to access and use information on it. Please read this notice carefully. If you do not agree to accept all terms of the notice, please do not use this site. By using this website you show you accept such terms.

Access to this site

Access to this Site is permitted on a temporary basis, and we reserve the right to withdraw or amend the service we provide on this Site without notice. We will not be liable if for any reason this Site is unavailable at any time or for any period. From time to time, we may restrict access to some parts of this Site to users who have registered with us.

You must not misuse this Site by knowingly introducing viruses, Trojans, worms or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to the Site, the server(s) on which the Site is stored or any server, computer or database connected to the Site.

Illegality

If the advertising, offering for sale, or selling of the goods and/or services referred to on this Site is illegal for any reason in the jurisdiction in which it is accessed or viewed, whether by virtue of the age of the person seeking to view it or otherwise, access to and/or viewing of such material is not authorised by Mitchells & Butlers plc ("Mitchells & Butlers" and "the Company").

WARNING: Any unauthorised access and/or viewing may be an infringement of the copyright and/or other intellectual property rights of Mitchells & Butlers or its subsidiaries and may result in civil and/or criminal liability.

Intellectual property

This Site, including this legal notice, contains material including text, photographs and other images, which is protected by copyright and/or other intellectual property rights. All copyright, trade marks and other intellectual property rights in the material comprising this Site are owned by or licensed to Mitchells & Butlers or its subsidiaries.

Any reproduction or use of such trade marks and other intellectual property rights, save as permitted hereby, is strictly prohibited and may result in civil and/or criminal liability. Any trade mark, copyright or other intellectual property notices contained in the original material must not be removed from any material copied or printed off this Site.

Save as expressly permitted, no part of this material may be reproduced in any form including storing it in any medium by electronic means whether or not temporary or incidental to some other use. Commercial use is not permitted. Particular terms relevant to the use of downloadable material are as set out below. Certain materials contained on this Site are intended to be downloadable for certain purposes.

Permitted uses for downloads are:

  • Private study or reference.
  • Non-published research.
  • Reporting in the media, so long as those reports are legitimate and legal in their country of publication.
  • To assist third parties engaged by the Company in fulfilling company requirements.
  • By Company employees for the purposes of their employment.

WARNING: The doing of any unauthorised act in relation to material on this Site may result in both civil and criminal liability.

Information contained on this Site and disclaimer

Mitchells & Butlers and its subsidiaries try to ensure that all information provided on this Site is correct at the time of inclusion but do not represent or warrant that the material comprised in this Site is completely accurate or up to date. Accordingly, neither Mitchells & Butlers nor any of its subsidiaries shall have any liability in respect of such material or for any use of or reliance on such information by any such person.

Links to external websites

Where this Site contains links to other websites or materials provided by third parties, these links are provided for your information only. Mitchells & Butlers has no control over the contents of those sites or resources, and accepts no responsibility for them or for any loss or damage that may arise from your use of them.

Cookies

Cookies are only used on this website to improve your browsing experience. We do not use cookies to collect personal information about you. Please see our cookie policy for more information.

Privacy Policy

Mitchells & Butlers Leisure Retail Limited and its subsidiaries ("Mitchells & Butlers") believe that addressing consumer concerns about privacy online is important. Mitchells & Butlers treats website user information submitted through this Site as privileged and will not abuse this trust by providing this information to any third party. Please see our privacy policy for more information.

Browns Privilege - Terms and Conditions


Browns Privilege is the [Mitchells & Butlers] (‘M&B’) members’ loyalty programme, (“Browns Privilege”). It comprises a range of preferential benefits and offers to its members.  These terms and conditions together with documents referred to (such as our Privacy Policy) govern the entire Browns Privilege and the terms of the contract between [Mitchells & Butlers] (“us”/ “we”) and you (“you”/ “your”). 

Please read them carefully and keep hold of a copy for future reference. If you have any questions about these terms and conditions or Browns Privilege, then please contact us (see FAQs for contact details).

Any application for membership of Browns Privilege or participation in it will be treated as acceptance of these terms and conditions.  Additional terms and conditions may apply for optional elements of Browns Privilege, such as competitions and prize draws.  Members participating in optional elements of Browns Privilege will be considered to have accepted the additional terms and conditions. 

1. Eligibility

  • You must be 18 years of age or over and a UK resident for the entire period for which you are a member. No corporate or business use or membership. Please note that staff may be excluded from certain Browns Privilege events, prize draws and experiences. See individual terms and conditions for events, prize draws and experiences for more information and qualification details.
  • We may refuse an application to join Browns Privilege if we feel there is a good reason to do so.
  • Browns Privilege is only valid in Browns participating premises, (see FAQs for the current list of participating Browns premises).   
  • Each member is entitled to one Browns Privilege Account only.  

2. Browns Privilege - Registration 

  • You can register to become a Privilege Member by either registering your physical card online or downloading the Browns Apps and registering your details via the App.

Browns Privilege Cards  

  • Your Privilege Card must be signed upon receipt and you must not allow anyone else to use it.  Further proof of identification may be requested by the participating Browns premises.
  • The Privilege Card is our property and must be returned to us on request, or destroyed when requested by us.
  • You are responsible for the security of the Privilege Card issued to you. Please treat your Privileged Card as securely as you would cash or a credit card. 
  • If your Privilege Card is lost, or if you think an unauthorised person has become aware of any security code, password or account number, you should contact M&B by email using the contact details set out the FAQs
  • The Privilege Card, in whatever form, is not transferable, cannot be copied and can only be used by the member who is named and registered for the card. 
  • You can pick up a Privilege Card in participating restaurants. As soon as you have your Privilege Card, you are eligible for any benefits that may be made available to you. However, you will not be eligible until you have registered your Privilege Card and received a notification from us that your account has been activated.
  • Your Privilege membership is not transferable once registered It is your responsibility to ensure that all your personal details are kept up to date and M&B will not be responsible for any lost, delayed or undeliverable communications if you do not do so.

3. Privileged Benefits 

  • As a member you may benefit from rewards, offers and promotions personalised for you. Inclusions and exclusions will apply and may change for each rewards, offers and/or promotions. Specific additional terms and conditions may apply to offers and rewards, please see below. 

4. Cancellation or Termination by Us 

  • You can terminate your Browns Privilege membership at any time (see FAQs). On termination any and all benefits accrued (if applicable) will be lost. 
  • We can terminate your Browns Privilege membership immediately if at any time, you are, or we reasonably suspect you may be, acting fraudulently or are in breach of these terms and conditions, if you supply false or misleading information to us or we discover that you are not eligible to be a member of Browns Privilege; or if you are abusive or offensive to any member of our staff.

5. Closing Your Account 

  • You can also close your Browns Privilege Account at any time by contacting us. See FAQs for more details. 
  • If an account is closed for any reason, all or any rewards, offers or promotions relating to that account are lost.

6. Making changes to Browns Privilege 

  • We can make changes to the eligibility requirements, the benefits and the terms of Browns Privilege at any time if we believe the change is to your advantage or, in our reasonable discretion, is required for the continuing administration of Browns Privilege. Material changes will be communicated to you via either SMS, email or postal communication or via the Privileged mobile application. 
  • We reserve the right to withdraw or cancel Browns Privilege at any time giving members seven (7) days’ notice of termination in writing (via email or postal communications). These terms correct as of 31 March 2017. Current terms are available at www.browns-restaurants.co.ukk, which prevail in the case of any difference with these terms.

7. Contacting us

  • If you have any questions about Browns Privilege, see FAQs.

8. Lost and Stolen Browns Privilege Cards

  • Please see FAQs.  

9. Your information

  • Your personal information obtained by us in connection with Browns Privilege will be used in accordance with applicable data protection legislation and our Privacy Policy/Promise (available at www.browns-restaurants.co.uk). 
  • In particular, it will be used to administer Browns Privilege, provide you with benefits and to keep you updated by email. By joining Browns Privilege, you agree to receive by email updates from us about Browns Privilege and your benefits. You will not be able to opt out of receiving email updates unless you terminate your Browns Privilege membership.

10. Governing Law & Jurisdiction

  • The laws of England and Wales apply to these terms and our dealings with you in connection with Browns Privilege. The terms are in English and any communications we send to you will be in English.

11. Your Statutory Rights

  • Nothing in these terms will affect or reduce your statutory rights, even when from a mobile.

12. Exclusions

  • All reward, offers and promotions are subject to availability.
  • Staff of any participating Browns premises may refuse to serve any person at their sole discretion.
  • Any Browns Privilege rewards, offers and promotions cannot be used in conjunction with any other offers.

13. Privilege Introductory Offers

  • All introductory offers are subject to availability and may change at any time.